The process of picking up the rental was horrible. The service agent did not know what he was doing. Another service agent became angry with him when he tried to rent me a vehicle that had already been rented - she walked up to him and literally snatched the keys from his hand and scolded him for renting a car that was already rented. Then, he became extremely difficult with me, insisting that I initial the form without reading the sections that I was required to initial, insisting "Just initial the form, you are paying anyway." Further, the form printed extremely light (running out of ink?). And...the vehicle was not washed - was filthy inside, bug splatter all over the front and the windshield, and smelled of weed. On the return, there was no one to accept the vehicle. I asked one male who was "working" but was told "everything is fine, just board the shuttle." Caveat Emptor!
Source : https://www.consumeraffairs.com/travel/payless_car_rental.html161